An MDVIP study reports that 61% of people feel hassled by the current structure.
According to a new survey from MDVIP, 61% of Americans are feeling that the US healthcare system is a hassle, while 53% report feeling it’s trending in an impersonal direction by treating patients more like a number rather than a human being.
The nationwide study—which was conducted by Ipsos—used its probability-based KnowledgePanel to discover that half of Americans scored high on the “Patient Frustration Index,” which helps determine healthcare pain points.
The survey also found that:
"The myriad frustrations of waiting months for a doctor's appointment and chasing down answers are all too familiar and even accepted by many Americans as the status quo. But our research shows that poor interactions with the healthcare system are not only deterring people from going to the doctor, but also making them sicker," said Dr. Andrea Klemes, MDVIP’s chief medical officer. "Growing demand among consumers for a better experience across the healthcare journey places increasing pressure on providers to focus more on the patient and effectively engage those who are avoiding care."
Reference
Patient Frustration Surges: Americans Struggle with Broken Healthcare System. MDVIP. News release. February 27, 2024. Accessed February 28, 2024. https://www.mdvip.com/about-mdvip/press-room/patient-frustration-surges-americans-struggle-broken-healthcare-system
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