A Data-Driven Approach to Contract Performance Monitoring and Analysis

Pharmaceutical CommercePharmaceutical Commerce - March 2009

Better use of available data can add rigor to analyzing managed-markets contracts, thereby allocating rebates / discounts more effectively

In the current business environment for the biopharma industry, managed-markets relationships have emerged as a key driver of business success. “Managed markets” are those in which product demand is influenced by health plans, insurers, group purchasing organizations (GPOs), pharmacy benefit managers (PBMs) and others. The biggest—and soon to get bigger—is the federal government.

Managed markets organizations generally have formulary plans that define what co-pays, if any, insured patients pay for medications; some have very specific “tiers” that steer patients, and their doctors, toward one type of therapy before another (also known as “step therapy”). Biopharma companies negotiate prices with the managed markets organizations, and the combination of prices and discounts or rebates can, in turn, change the formulary position or usage patterns of medications.

Consider the following typical scenarios:

  • A drug is offered to a plan with a “standard” discount, but the manufacturer finds that its share of market is declining dramatically over time.
  • A drug is offered to a plan with a relatively high discount, and share of market is also high. But at the end of the year, the manufacturer finds that its overall profitability is declining.
  • A new drug is introduced to compete against more established therapies. Its uptake is very uneven—including across the plans with which the manufacturer had established contracts.

Each of these scenarios begs the question, “Why is this occurring?” The ability to answer “why” questions, which drives pharmaceutical discovery, is just as valuable on the commercial side of the business. New technologies are now making it possible to apply science to the art of marketing, realizing benefits amounting to millions of dollars. Specifically, companies can understand why contracts with some managed care plans yield such better returns than others—insight that can be used to manage contracts more systematically and profitably.

A data tower of Babel

In the U.S., nearly 90% of all prescriptions are paid for by the government or third-party payers. Meanwhile, pharmaceutical companies spend the equivalent of 15-20% of their gross sales in rebates and discounts to managed markets organizations. For the typical company, this expenditure surpasses all other line items on the profit/loss sheet, including research and development. Yet, manufacturers typically do not devote an equivalent proportion of their attention to managing how these rebate/discount dollars are allocated among the 7,500+ plans in the U.S. In fact, relatively few companies even attempt to study the actual consequences of their contracting decisions or to hold managed markets organizations accountable for living up to their end of a deal. In many respects, “managed markets” go unmanaged.

There are a couple of valid reasons for this situation, alarming as it may sound. First, until recently, frugality has not been a prerequisite for success in the industry. Because pharmaceutical manufacturers can only contract with a few payers, the managed markets function has not had to operate under intense budget pressure. Having already focused on mitigating both financial and regulatory risk as a way of minimizing “revenue leakage” and ensuring regulatory compliance, companies are now turning to other areas of opportunity such as contracting effectiveness, operational efficiency, and improving the customer engagement model.

Second, while most companies do, in fact, have access to the various data sources necessary to monitor contract performance, these data sources are not all integrated. The data reside within disparate environments—some of it in marketing, some in sales operations, some in contracts management, and some in finance. And the third-party datasets are not automatically compatible with the company’s internal datasets, so that they don’t “talk” to one another.

Companies may indeed wonder:

  • What factors are driving performance—formulary position, co-pay differentials, benefit designs, patient demographics?
  • Did our rebates achieve the results we expected?
  • Why, within a certain plan, did one product’s share change?

But, finding answers has required waiting for weeks as managed markets analysts pull data and attempt to synthesize the information, pore over spreadsheets, and create reports—too cumbersome a process to become routine as part of a comprehensive and ongoing program to managed business performance. Given these hurdles, it is understandable that if companies monitor contract performance at all, they do so sparingly.

Alternatively, rather than attempting to do this analysis themselves, companies can engage an outside consulting company to perform an ad hoc study. The manufacturer is thus freed from the labor of the undertaking, but the resulting answer still holds for only one point in time, for a limited set of customers and/or products. The next time a question arises, another study would have to be commissioned.

Analytical freedom

An existing tool, the MedInitiatives (an IMS company) Data Integration Platform (which was originally created for use by payers) can now be used to make short work of the whole process. The first preparatory step is to map all the required data sets to one another, creating a “crosswalk” between them. Through this proprietary methodology, , a company’s own internal data on direct sales, contracts, rebates/discounts, promotional efforts, etc. becomes conversant with relevant third-party data such as prescription volumes at the plan level, plan formularies (and soon benefit designs), plan affiliations, longitudinal patient data, and customer-submitted prescription data.

With all of these previously incompatible data sources harmonized and the appropriate data governance and stewardship models in place, an intuitive, graphical user interface can be used to access the integrated data in order to perform the required business performance analyses (Fig. 1). And the resulting analytics capability can be used again and again for iterative analyses on any and all of the company’s products and customers. Users are not restricted to a point-in-time view, but instead can monitor the performance of contracts routinely and systematically. And the best news? Answers can be had in minutes rather than weeks.

The power of the platform for performing analyses allows companies to progress along the “Analytical Functionality Continuum” illustrated in Fig. 2. They can advance from merely understanding what happened, via a retrospective analysis, to more exploratory analyses into why it happened. The question becomes not just, “What return did we get for our investment in this contract,” but, “Why did we get that return (be it higher or lower than expected)?”

And beyond that, they can achieve the Holy Grail of research: the ability to use predictive modeling methods and tools to forecast what will happen under given scenarios. As the data-integration platform absorbs updated information over time, it is able to establish and refine correlations between multiple factors, thereby “learning” and improving its predictive accuracy. Ultimately, companies can answer such questions such as, “What return can I expect from a contract with these plans/benefits designs, tier structures, etc. under these specific provisos?”

Fact-based decision-making

With the ability to easily access and integrate the data that they already have, companies can monitor the performance of a customer contract in the context of formulary positions, benefit designs, and co-pay differentials. Such insight suddenly makes it possible to:

  • Allocate rebate/discount dollars more effectively. By seeing what has worked—and where—companies can more precisely determine how best to spend their contracting budget in the future. This is particularly meaningful at a time when expenses are being scrutinized more closely and investments must prove their worth.
  • Negotiate more shrewdly. Companies can actually identify the plans—and eventually the specific benefit designs—that have the greatest correlation to market share movement. They can draw on this knowledge when contracts are up for renewal and employ a strategy of cherry picking among plans/benefit designs to contract only for those that will give them a positive ROI.
  • Ensure contract compliance. Because the formulary position, benefit design and patient co-pay information will be available, it will be possible to assess the degree to which a managed care organization upheld its contractual obligation—a vital checkpoint before making rebate payments.
  • Create effective pull-through programs. It is even possible, once a company knows which plans and benefit designs are driving the business, to segment and target physicians in a territory based on the payer plans that are reimbursing prescriptions for their patients. Specific “payer messages” related to product formulary position and associated co-pays levels can then be created and delivered via the sales force to create pull-through demand.

Even if the resulting better business decisions enable companies to cut their rebate budgets by one percent, this would amount to huge savings in absolute terms.

A promising concept

Because the whole practice of performing such analyses with managed markets data is in its infancy, it would be premature to report on an actual success story drawn from life. However, just imagine how the ability to routinely monitor contract performance could lead to a better business decisions and higher ROIs in this hypothetical example…

A major manufacturer in the cholesterol-lowering market, facing an imminent patent expiration, cuts the managed markets rebate budget by $50 million, while stipulating that the change has to be handled so as to not impact sales and market share growth. The managed markets team at once re-assesses where it should be concentrating its more constrained budget in order to maximize its impact. It quickly decides to restrict the number of plans that will be eligible for higher rebate percentages to those plans (benefit designs) that have demonstrated their ability to control formularies and move market share. The team then models returns for the plans that look promising based on their benefit designs (and where available, their past performance) and devises a new contracting strategy accordingly. Moreover, forecasts for accruals and reserve accounts for rebates and chargebacks are prepared with greater accuracy than ever. And sales reps are directed to support the opportunities identified with pull-through messaging. The new contracting strategy optimizes the impact of rebates and actually improves Net Sales by double-digit percentages.


Since pharmaceutical companies must increasingly be selective in how they spend their rebate/discount dollars, they can only benefit from applying more analytical rigor to the process. In recent years, the ability to gather reliable data on market trends has increased, while the gap in time between when events occur and when the data are available has shrunk. The right information, made digestible with a powerful analytical capability, can give companies the conviction to walk away from some contracts and the resolve to pursue others where opportunities have been identified. And in the end, they can invest their limited resources more profitably for superior returns. PC

SIDEBAR: Success Factors

Making multiple sets of information useful for managed markets performance monitoring and improvement is not an easy undertaking (otherwise companies would certainly have done it by now). Creating the necessary analytical capability requires:


Joseph Coppola (left) is a Senior Principal in the Managed Markets Services practice of IMS Health and is responsible for its Managed Markets Analytics Services and Solutions. Carlos F. Moreira is Vice President and Global Practice Leader of IMS Health’s Managed Market Services. The group, which includes over 140 resources across the U.S., Europe, and East Asia, specialize in business and technology solutions for commercial and government contracting.

  • Familiarity with all the data sets involved—the data resident within the company’s contracts management systems as well as third-party data from vendors such as IMS on co-pay transactions, formularies, prescription volumes at the anonymized patient level, and physician-level prescription volumes, by plan — IMS PlanTrak, IMS PlanTrak Co-Pay, IMS PlanTrak Market Dynamics, IMS Formulary Focus.
  • A data model that bridges data from multiple parties seamlessly, mapping and matching common data points between measures of investment and various business performance metrics
  • Deep knowledge of the managed markets arena, which translates into an appreciation for the types of business questions that manufacturers ought to be asking in order to maximize their managed markets investments
  • An analytical engine that can provide security and maintain data integrity while easily enabling “exploratory” analyses
Related Videos
© 2024 MJH Life Sciences

All rights reserved.